Refund policy
OTAK Boots: Return & Refund Policy
Presale Terms
By purchasing, you agree:
- This is a pre-order for limited-edition boots.
- Estimated ship date is within 90 days of purchase (approx. October 15).
- Your payment funds production—we start manufacturing after presales close.
- Delays may occur due to materials, customs, or artisan craftsmanship. We’ll notify you of delays over 14 days.
- If production becomes impossible, you’ll receive a full refund.
Returns & Exchanges
Our policy aligns with Michigan consumer laws:
1. Presale Items (Change of Mind):
- All presale boots are made-to-order.
- We do not accept returns, exchanges, or refunds for size/style preferences.
2. Defective, Damaged, or Incorrect Items:
- Contact us at support@otak.com within 30 days of delivery.
- Provide photos/video of the issue.
- We’ll cover return shipping and offer your choice of:
- Free replacement
- Full refund
- Store credit
3. Cancellations by OTAK:
- If we cannot fulfill your order, you’ll receive a full refund.
Warranty & Shipping
1-Year Warranty: Covers manufacturing defects (Michigan implied warranty).
- Shipping Damage: Report to carrier and support@otak.com within 48 hours with photos. We’ll replace damaged items.
- International Orders: Import duties/taxes are included. Boots ship from Spain.
Key Michigan Terms
-Governing Law: Michigan law applies.
- Disputes: Resolved by binding arbitration in Wayne County, MI. Class actions waived.
- Refund Timing: Refunds issued within 30 days of receiving returned defective items.
Important Notes
- Production delays exceeding 120 days entitle you to a full refund.
- Retain original packaging for defect claims.
- Pre-sale acknowledgment required at checkout:
"I understand this presale item is made-to-order. Returns are only accepted for defects or incorrect items."
Contact Us
Questions? Email support@otak.com.